Person-centred care

Person-centred care, also known as patient-centred care, can be defined as "providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions." (Institute of Medicine)

On this page

Principles of patient-centred care

Sharing decisions

Consumer engagement

New Zealand initiatives

Principles of patient-centred care

The widely accepted dimensions of patient-centred care are:

  • respect

  • emotional support

  • physical comfort

  • information and communication

  • continuity and transition

  • care coordination

  • involvement of family and carers

  • access to care.

These dimensions form the backbone of numerous quality improvement programmes and surveys measuring patients’ experience of healthcare.

Sharing Decisions


Patient-centred care is a fundamental aspect of self-management support. Involving people in decisions about their health is key to delivering on this. Find out more about sharing decisions and helping people make choices about their health here.


Consumer engagement


Consumer engagement is pivotal to improving quality, safety and clinical effectiveness in healthcare. It is one of the foundations of person-centred care. To find out more about consumer engagement in Primary Care, read the publication here

As part of the Talking About Health research, the researchers found that there were some common issues, raised by patients, that impacted on the quality of their healthcare experience. In this video, Claire Budge talks about the issues and provides some suggestions for improvement.


New Zealand initiatives


Find out more about some New Zealand initiatives to develop more person-centred care models here:

Learn more


Person- and patient-centred care Health Navigator NZ




D. E. Epner, W. F. Baile, Patient-centered care: the key to cultural competence, Annals of Oncology, Volume 23, Issue suppl_3, April 2012, Pages 33–42,

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