Self-management support training modules

By the end of this session participants will be able to:

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• describe assumptions in health care settings and the impact of those assumptions

• describe the difference between closed and open questions

• identify which questions could be used in different SMS situations

• identify a question/questions they could use in future.​

By the end of this session participants will be able to:

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• explain why listening skills are so important to support patients to self-manage

• identify what a good listener does​

• identify why listening can be difficult

• describe the difference between listening to reply and listening to understand

• describe the stages of listening to understand.

By the end of this session participants will be able to:

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• explain why coaching for change is so important in SMS situations

• describe why changing behaviour is so difficult for health professionals/health coaches

• describe the stages of coaching for change if someone has already decided to change

• describe approaches to brief interventions that can be used as an introduction to behavioural change

• describe 5 stages in behavioural change.

By the end of Modules 1 & 2 participants will be able to:

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• understand what cultural safety is and why it is important

• understand that cultural safety is affected by biases

• describe a personal bias that they have in a community setting

• identify and describe a bias and its impact in health care

• describe personal biases they have in health care settings

By the end of this session participants will be able to:

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• describe the Ask, Build, Check model

• describe the key features of Ask and why it is the most important step

• describe key features and strategies under the Build step

• describe key features and strategies under the Check step

• practise each of the 3 steps: Ask, Build, Check

• identify when they are going to start using Ask, Build, Check​.

By the end of this session participants will be able to:

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• explain the difference between self-management (SM), self-management education (SME) and self-management support (SMS)

• describe 2 different approaches to SMS

• identify how SMS assists people at different stages of their long-term condition (LTC)

• identify at least 3 strategies they can use in SMS

• describe what strategies support different aspects of SMS – self-efficacy, behaviour changes, focus on clinical skills and providing information.​

By the end of this session participants will be able to:

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• describe a social network for someone with LTCs

• identify the social networks and supports for different people with LTCs

• describe a social network and develop a care map for a person with LTCs they work with.

By the end of this session participants will be able to:

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• describe how resources are selected, ordered, stored and used with people with long-term conditions (LTCs)

• identify a written resource they use with people with LTCs

• describe a process for using a written resource or visuals with a person with LTCs

• identify suitable resources from a list of resources and apps.

By the end of this session participants will be able to:

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• describe who is able to do a medicine review in New Zealand 

• describe what people with LTCs need to know about their medicines 

• describe a process they can use with people with LTCs to record what they know about their medicines 

• describe how they can help people with LTCs learn more about their medicines. ​

By the end of this session participants will be able to:

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• identify the social determinants of health

• describe examples of how one social determinant of health can affect people with LTCs living in poverty

• describe different strategies they can use with people with LTCs who live in poverty

• recognise that not all people with LTCs living in poverty will behave the same way.​

By the end of this session participants will be able to:

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• describe how health coaching skills are similar to the skills New Zealand’s top sport coaches use

• identify examples where they have and could use health coaching skills in their practice.​

By the end of this session participants will be able to:

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• recognise when things are not going to plan in an appointment with a person with LTCs

• have a range of strategies they can use in these situations, resulting in a good outcome for all parties.

By the end of this session participants will be able to:

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• identify a wide range of SMS strategies used to support people with LTCs

• provide examples of strategies from their own practice 

• identify one new strategy they will use in future.